Refund policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in the original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at wudaxia05@gmail.com. Please note that returns need to be sent to the following address: No. 01, Building 2ha7, Shiyang Road, Yangma Street, Eastern New District, Chengdu

If we accept your return, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any return issues, you can contact us at zhangqqq755@gmail.com at any time.

Damage and problems
Please inspect your order upon receipt and if an item is defective, damaged or you received the wrong item, please contact us immediately so we can assess the problem and correct it.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty items). We also do not accept returns on hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.

Sorry, we cannot accept returns on sale items or gift cards.

Exchange
The fastest way to ensure you get the item you want is to return the item you own and purchase the new item separately once the return is accepted.

EU 14-day cooling-off period
Notwithstanding the above, if goods are shipped to the EU, you have the right to cancel your order or return goods for any reason within 14 days without any valid reason. As stated above, your item must be in the same condition you received it, unworn or unused, with tags attached, and in the original packaging. You will also need a receipt or proof of purchase.